To Our Loyal Guests
On behalf of the entire Domio team, we want to thank you for trusting us as your home away from home—throughout all of your travels. Now and always, your health remains our top priority.
In light of the ongoing COVID-19 developments, we continue to stay committed to the safety of our guests by closely monitoring the situation and following guidance issued by the U.S. Center for Disease Control and the World Health Organization.
Important health and safety updates:
As always, cleanliness is our top priority, with a heightened focus in light of recent COVID-19 developments. Domio cleans and sanitizes every property between each reservation—following a 100 point checklist. We clean and disinfect all hard surfaces and high touch areas using products approved by public health authorities to help fight the coronavirus.
We are encouraging our employees to frequently wash their hands and stay home if they are feeling ill.
To help us deliver our promises, we have implemented a digital screening process for all future guests in order to keep our entire community safe.
Chicago Travel Advisory:
Travel Advisory: Effective Monday, July 6, 2020, anyone traveling into the City of Chicago from a state that has a case rate greater than 10 new COVID-19 cases per 100,000 resident population, per day, over a 7-day rolling average, is directed to self-quarantine for a 14-day period from the time of last contact within a covered state.
The list of covered states includes: Alabama, Arkansas, Arizona, California, Florida, Georgia, Iowa, Idaho, Louisiana, Mississippi, North Carolina, Nevada, South Carolina, Tennessee, Texas, Utah
Customers should review all federal, state, and local travel guidance to confirm eligibility to travel. Due to government restrictions on travel, reservations may be subject to cancellation.
Should you become ill during your stay, please self-isolate, contact the Chicago Department of Public Health and notify the front desk immediately. We will promptly undertake additional protocols for your safety and the safety of other guests and employees.
Learn more at Chicago.gov/Coronavirus
Cancellation Policy:
In the event you want to modify your Accommodation, you may call Us at (833) 693-6646 or write to Us by e-mail at [email protected] and state your desired modification, which modification is subject to the availability of other Accommodations.
You may cancel an Accommodation at any time prior to check-in by calling Us at (833) 693-6646 or writing Us by e-mail at [email protected]. Reservations cancelled 24 hours prior to the checkin date and time specified in your confirmation e-mail will be eligible for a full refund.
Contacting Us During This Time:
As information surrounding COVID-19 continues to evolve, our Delighters are prioritizing the immediate needs of guests who have travel plans within the next 72 hours—before addressing all other guest questions or concerns.
Due to this high volume of traffic to our guest services team, we’re asking that anyone who does not have plans to travel within the next 72 hours to wait and contact us at [email protected] closer to your trip. We apologize for the inconvenience and thank you for your help.
We are committed to offering you the best possible service during this time and will keep you updated as more information becomes available. Thank you all for your support on this. We look forward to hosting you at one of our properties soon. Stay safe and be well.
